Terms and Conditions of Marcolo.
Welcome to Marcolo, an ecommerce platform specializing in the sale of high-quality plastic products. Before using our website or making any purchases, we kindly request that you carefully read and understand the following Terms and Conditions. By accessing or using Marcolo, you agree to be bound by these terms. If you do not agree with any part of these terms, please refrain from using our website.
General Terms and Conditions
1.1. User Eligibility: By using our website, you confirm that you are at least 16 years old or accessing the site under adult supervision. Individuals under the age of 16 are prohibited from making purchases on Marcolo.
1.2. Account Creation: To make a purchase on our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account details and ensuring that the information provided is accurate and up to date.
1.3. Product Information: We strive to provide accurate and comprehensive product information, including descriptions, specifications, and images. However, we do not guarantee the accuracy, completeness, or reliability of such information. It is advisable to review the details provided by the manufacturer or contact us directly for any clarifications.
Ordering and Payment
2.1. Product Availability: All products displayed on our website are subject to availability. In the event that an ordered product is out of stock, we will notify you and offer alternatives or a refund.
2.2. Pricing: Product prices are displayed in the applicable currency and are inclusive of taxes, unless otherwise stated. We reserve the right to modify prices at any time without prior notice. However, the price applicable to your order will be the price indicated at the time of purchase.
2.3. Payment: We accept various payment methods, such as credit/debit cards, cash, or other payment options specified on our website.
Shipping and Delivery
3.1. Shipping Policy: We strive to process and ship orders promptly. However, please note that shipping times may vary based on your location, product availability, and other factors beyond our control. We will provide an estimated delivery time frame, but we cannot guarantee specific delivery dates.
3.2. Shipping Charges: Shipping charges, if applicable, will be clearly indicated during the checkout process. Additional customs duties, taxes, or fees may be imposed by your local authorities, and these charges are your responsibility.
Returns and Refunds
4.1. Return Policy: We want you to be satisfied with your purchase. If you receive a defective or incorrect product, please contact our customer support within 7 days of receipt to initiate a return. We may require photographic evidence or other documentation to assess the return request.
4.2. Refunds: Upon approval of a return request, we will provide a refund in accordance with our refund policy. Refunds will be processed using the original payment method, excluding any shipping charges or additional fees.
Intellectual Property
5.1. Ownership: All intellectual property rights related to the website, including content, logos, trademarks, and designs, belong to Marcolo or its licensors. You are prohibited from using, reproducing, or modifying any of these materials without our prior written consent.
Limitation of Liability
6.1. Disclaimer: Marcolo strives to ensure the accuracy and reliability of the information and products provided on our website. However, we make no representations or warranties, express or implied, regarding the suitability, reliability, availability, or accuracy of the website’s content or the products sold. By using our website, you acknowledge that any reliance on such information or products is at your own risk.
6.2. Indirect Damages: To the extent permitted by applicable laws, Marcolo and its affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use or inability to use our website, even if advised of the possibility of such damages.
Governing Law
7.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of the UAE. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts in the UAE.
By using Marcolo, you agree to comply with these Terms and Conditions. We reserve the right to modify or update these terms at any time without prior notice. It is your responsibility to review these terms periodically for any changes.
If you have any questions or concerns regarding our Terms and Conditions, please contact our customer support at care@marcolo.com. Thank you for choosing Marcolo!
Last Updated: 15/6/2023