Stylish & Durable Furniture for Every Space – Marcolo Home Solutions

PREMIUM PRODUCTS

FAQs

our most frequent questions

How long will it take for my order to arrive?

Delivery time depends on your emirate:

  • Dubai, Abu Dhabi, Sharjah and Ajman: next-day delivery for orders placed before 3 PM.
  • Ras Al Khaimah, Umm Al Quwain, Fujairah and Al Ain: 2 to 3 days.
  • Same-day delivery in Dubai: available on request for an extra charge.
  • Sofa sets with assembly: allow one extra day.

We call you on the day of delivery to confirm the time. To choose a specific date and time, message us on WhatsApp at +971 50 527 7576.

Can I specify a shipping date or time for my order?

Yes. To choose a delivery date and time, message us on WhatsApp at +971 50 527 7576 after placing your order and we will arrange it with you. Otherwise, we will call you on the day of delivery to confirm the time.

Are there bulk or wholesale pricing options available?

Yes, we do offer bulk or wholesale pricing options.

To discuss specific pricing and order requirements, please feel free to contact our sales department who shall be providing you with detailed information based on your specific needs.

Sales Department: +971 50 527 7576

What is your return and exchange policy?

Marcolo | Our Guarantee

1. 7-Day Easy Returns & Exchanges
If you aren't 100% satisfied, you have 7 days from delivery to return or exchange your order, for any reason, no questions asked.

  • Condition: Items must be unused and in their original packaging.
  • No Invoice Needed: We’ll find your order using your name or phone number.
  • 100% Free: We cover all shipping costs for returns and exchanges.

2. Damaged or Missing Items
We take full responsibility for your order arriving in perfect condition.

  • Damaged Item: If you notice any damage at delivery or within 7 days of receipt, we replace it for free. At delivery, simply tell the driver.
  • Inside the Box: If you find a broken or missing part after opening your order, WhatsApp us a photo within 7 days of receipt. We will replace the part or the entire set at no cost to you.
What payment methods do you accept?

We accept credit and debit cards, cash on delivery, payment link, Tabby and Tamara. All payments are in AED.

What are your store hours?

DIP Warehouse: Monday to Saturday, 7:30 AM to 6:00 PM. Closed on Sunday.

Please note: these are the standard operating hours. It's a good idea to call ahead on +971 50 527 7576 to confirm, especially during holidays.

How do I place an order online?

Placing an order on our website is easy and convenient!

1. Browse Our Products: Explore our wide range of products and select the items you'd like to purchase as well as choosing color and size desired.

2. Add to Cart: Click the "Add to Cart" button for each desired item.

3. Review Your Cart: Check your shopping cart to verify the items and quantities. You can adjust quantities or remove items as needed.

4. Checkout: Proceed to checkout by clicking the "Checkout" button.

5. Login or Create an Account: If you have an account, log in. If not, you can create a new account or checkout as a guest.

6. Shipping Information: Provide your shipping address and contact details.

7. Payment Information: Enter your payment details securely. We accept credit and debit cards, cash on delivery, payment link, Tabby and Tamara.

8. Order Confirmation: Review your order summary and confirm your purchase.

You will receive an order confirmation email with your order details and tracking information.

Need Help? If you encounter any issues or have questions, please don't hesitate to contact our team on +971 50 527 7576.

Enjoy your shopping experience!

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