At Marcolo, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
Information We Collect We collect personal information about you when you interact with us, including when you visit our website, contact us, or participate in promotions or surveys. The types of personal information we may collect include your name, address, phone number, email address, and other information you provide to us.
We may also collect certain non-personal information automatically when you visit our website, such as your IP address, browser type, and operating system. This information is used to improve our website and to help us understand how visitors interact with our website.
Use of Information We use the personal information we collect to provide you with the products and services you request, to communicate with you about your account or transactions with us, to respond to your inquiries, to manage our business operations, and to comply with legal and regulatory requirements.
We may also use your personal information for marketing purposes, such as to send you promotional emails or newsletters about our products and services. You can opt out of receiving these communications at any time by following the instructions in the email or by contacting us directly.
Disclosure of Information We may disclose your personal information to third-party service providers who help us operate our business or provide services to you. These service providers are required to keep your personal information confidential and to use it only for the purposes for which we disclose it to them.
We may also disclose your personal information if required by law or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Protection of Information We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. We maintain physical, electronic, and procedural safeguards to protect your personal information.
However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information.
Cookies, analytics and advertising
We and our partners use cookies and similar technologies on marcolo.ae. Some are strictly necessary for the store to work (for example your cart, language and checkout) and are always on. The others are used only if you agree to them in our cookie banner:
- Analytics: Google Analytics and Shopify analytics, to understand how visitors use the site and improve it.
- Marketing and advertising: Google Ads (including Google Shopping and YouTube), the Meta Pixel (Facebook and Instagram) and the Pinterest Tag, to measure our ads and show you relevant ads on those platforms.
- Preferences: to remember choices such as your language.
On your first visit, a cookie banner lets you choose Accept, Decline or Manage preferences. If you decline, we do not use analytics or marketing cookies, and Google tags receive your choice through Google Consent Mode. You can change your choice at any time by clearing the cookies for marcolo.ae in your browser (the banner will then appear again) or by contacting us.
We process this data in line with applicable UAE data protection law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. To ask for access to, correction of or deletion of your personal data, or for any privacy question, email care@marcolo.ae or call +971 50 527 7576.
Changes to this Privacy Policy We may update this Privacy Policy from time to time by posting a new version on our website. We encourage you to check this page periodically to stay informed about our privacy practices.
Contact Us If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at care@marcolo.ae.
Last updated: 13 October 2026