Shipping policy
Marcolo Shipping Policy
Delivery Timeframe
- Dubai, Abu Dhabi, Sharjah and Ajman: next-day delivery for orders placed before 3:00 PM.
- Ras Al Khaimah, Umm Al Quwain, Fujairah and Al Ain: 2 to 3 days.
- Same-day delivery in Dubai: available on request for an additional charge.
- Sofa sets: free delivery and free assembly across the UAE. Assembly adds one day to the delivery time.
Delivery Areas
We deliver to all major cities and towns across the UAE.
For remote or special locations, our team will contact you to arrange delivery.
Shipping Charges
- FREE delivery on all orders of AED 189 and above
- A flat delivery fee of AED 12 applies to orders below AED 189
- Sofa sets: free delivery and free assembly across the UAE.
Delivery Process
- You’ll receive a confirmation message on WhatsApp or phone after placing your order.
- We call you on the day of delivery to confirm the time. To choose a specific date and time, message us on WhatsApp at +971 50 527 7576.
- You’ll be notified once your order is out for delivery.
Important Notes
- Ensure someone is available at the delivery address during the agreed time slot.
- Please inform us in advance of any access challenges (e.g., elevators, gated villas).
- Missed deliveries may require rescheduling and incur an additional delivery fee.