Free Returns & Exchanges

15-Day Easy Returns & Exchanges

Return Reason

Return Period

Resolution

Wrong item received

Within 15 days of delivery

Full refund or replacement

Missing item or part

Free replacement

Defective product

Refund or exchange

Physical damage

Any other reason

 

 

Return Eligibility

To qualify for a return or exchange:

  • The request must be raised within 15 days of delivery

  • Proof of purchase may be required

  • The item should be unused and in original condition wherever applicable

 

 

Refund Process

  • Once the returned item is picked up and inspected, you’ll receive a confirmation email

  • Approved refunds can be processed as:

    • Store credit, or

    • Refund to the original payment method

  • Refunds are usually completed within 5–10 business days, depending on your bank or payment provider

 

 

Exchanges & Replacements

  • Exchanges or replacements are available for any condition

  • To request an exchange or replacement, email care@marcolo.com

  • Our team will manage the entire process for you

 

 

Return Pickup & Shipping

  • Free return pickup for all eligible orders

  • You do not need to ship the product yourself

  • Our team will schedule and handle the return pickup

 

 

Important Return Instructions

  • Keep the item in its original condition

  • Include:

    • Brand outer box

    • Tags and labels attached

    • Original accessories and packaging

 

 

Damaged or Missing Items

  • At delivery: Inform the delivery person immediately for a free replacement within 7 days

After opening the box: Share clear photos on WhatsApp or email within 7 days to receive a replacement or refund