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Return & Refund Policy

Overview

At Marcolo, your satisfaction is our top priority.
If you’re not fully happy with your purchase, we offer a 15-day return or exchange policy from the date of delivery.

To be eligible for a return:

  • The item must be within 15 days of delivery.
  • A receipt or proof of purchase is required.

Refunds

Once your returned item is received and inspected, we’ll notify you by email.
If approved, you can choose to receive your refund:

  • As a store credit, or
  • As a refund to your original payment method

Refunds are typically processed within 5–10 business days, depending on your payment provider.

Exchanges & Replacements

We’re happy to replace or exchange any item, regardless of its condition.
If you’d like to exchange your product for a different item or replacement, simply email care@marcolo.com, and our team will handle the process for you.

Returns & Shipping

We aim to make returns completely hassle-free:

  • Marcolo will cover all return shipping costs.
  • You don’t need to ship the product yourself — our team will schedule and manage the return pickup for you.
  • Once your item is collected and inspected, your refund or exchange will be processed promptly.

Marcolo | Our Guarantee

1. 7-Day Easy Returns & Exchanges
If you aren't 100% satisfied, you have 7 days from delivery to return or exchange your order.

  • Condition: Items must be unused and in their original packaging.
  • No Invoice Needed: We’ll find your order using your name or phone number.
  • 100% Free: We cover all shipping costs for returns and exchanges.

2. Damaged or Missing Items
We take full responsibility for your order arriving in perfect condition.

  • At Delivery: If you notice any damage, tell the driver immediately. We will replace the item for free within 5 days.
  • Inside the Box: If you find a broken or missing part after opening your order, WhatsApp us a photo within 7 days of receipt. We will replace the part or the entire set at no cost to you.

Need Help?

If you have any questions about returns, exchanges, or refunds, please contact us at care@marcolo.com — our customer care team will be happy to assist you.